Improving Toronto Businesses IT Support

Lack of IT Support is the number one reason for under-performing computer networks and a major decrease in employee productivity. Computer equipment requires a successful IT support and maintenance plan to ensure that business is always performing at its peak. A good tech support plan helps ensure that you have fewer outages and ensure that employee productivity is always at its peak. Our IT support plan includes the following 8 parts (that are unique to us):

• Consultation
• Documentation and Reporting
• Training
• Security Checking
• Proactive Maintenance
• On-site Support
• Helpdesk
• Remote Management

Consultation As a Business grows, its computer network technologies change. It is a key strategy to communicate growth objectives well before change occurs in the business pattern.

Documentation & Reporting Detailed documentation must be kept of the computer network and its functions to ensure that service is always available and meets the needs of the business. Reports must be generated so executives are always informed about any changes that affect the way business is carried out.

Training Your employees don't need training on server maintenance. However, tailored training for the software they use (e.g. Excel) must be conducted to enhance productivity of the employees and security of of the work network. Employees must be made aware of new features of the software that can help reduce the time spent on a specific task.

Security Checking Security tests of your computer network must be conducted as a regular server maintenance as well as frequent random tests to help identify possible threats to data and the work network.

Proactive Maintenance Keeping graphical health records of each computer and server on the network allows the support team to identify patterns of degradation. This allows the fixing of the problem before it causes downtime to any part of the work network.

On-site Support The business computer network cannot only function with regular server maintenance. When there are hardware failures, businesses require superb response times for on-site computer service.

Helpdesk In the ever increasing connected world, business computing should be available all the time. And so should be the support that goes with it. Computer help should be available 24/7/365 so that the work network and productivity levels of the employees remains efficient.

Remote Management Hiring IT personnel for on-site tech support is cost prohibitive for small and mid-sized businesses. External providers sometimes take a long time to respond to computer support inquiries. Even though we attempt to respond within 8 minutes, Remote Management allows instant, over-the-shoulder type support to get the problems solved fast so business can continue normally.

IT Support costs are not expensive

Having professional IT Support services is not expensive. If you have 60 computers on your network you would have enough on-going need to hire an IT professional full time for computer help. However, if you have a smaller network of say 4 computers, there are options where the tech support can be outsourced to a company that manages computer networks for multiple businesses. The cost is therefore shared and can be pro-rated to fit the specific needs of the client.

Choosing an IT Support provider

Businesses that rely on their computer network increasingly demand more from existing technologies. However, not much thought is given to IT support until it's too late and a major issue has been identified. The costs of fixing the issue can sometimes be prohibitive. This is why it's better to have an on-going tech support plan. It ensures that the network is performing at its peak, the employees always productive at the highest levels, and the cost is minimal.

Before choosing a IT support provider, here are a few questions that should be addressed:

• Can we get more output from our existing systems without having to spend more on technology?
• How can we give our clients more value for less using technology?
• What type of IT support options are available that can work to prove business value rather than be a cost of business?

The answer is simple--first evaluate and improve the existing computer network and tech support structure to perform even better. Why spend more on technology or consultation when maintaining the existing technology will keep performance levels high enough?

We get asked this a LOT - Is this really possible? Can existing technology be used to perform even better? Of course!

The 8 parts of a successful IT support and maintenance plan is used only by IT Werks Technologies. After years of refining, this plan is exactly what it takes to ensure that a small to mid sized company needs to have its computer network always performing at peak outputs!

 Proactive maintenance improves the life of your equipment, increases the efficiency, availability and security of your work network. This allows for a more productive workforce and an uninterrupted experience to the end user.

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