How to get affordable Network Support Services for your Business

Network support services for small businesses include everything from Web Design Services, Computer Support Services, Network Support and Small Business IT Support. There are no real professional options available to small and mid sized business owners when it comes to these services because most IT professionals work for large enterprise.

This article is designed to give the small and mid sized business owner guidance on how they can save a LOT of money when hiring network service professionals.

Between 80%-90% of all companies are small to mid sized in Canada

The Current Problem

Computer Support Services Problem Technology empowers small businesses to be more efficient, more available, and more secure, and by doing that, it helps create more opportunity for these businesses. This directly reflects on employment! Yet, most graduates leaving university have their eyes focused on the large enterprises. They want to work for these conglomerates because they feel that this is where they will make the most impact.

It is true that dealing with large enterprise will allow these graduates to be exposed to high technology, but, by looking at the statistic (that 80%-90% of business are Small to Mid Sized), the real impact to society is in servicing small and mid sized companies. Companies that provide network support services should not take this information lightly.

Small and mid sized businesses are the backbone of the economy

Network Support Services to small and mid sized businesses are usually provided by an employees personal contact. Generally, business owners need network support so badly that they don't even ask for credentials of the support technician that they are hiring (other than what they hear from the referring employee).

Small Business computer services is really a shot in the dark for these business owners. Obviously, this ends up in costly network maintenance upgrades when they have to hire a consultant to come in and figure out what the problem really is.

Computer and Network services should not be costly if it is managed in the right way. There are two things that need to be in place to ensure that small business computer network services are affordable:

The Solution

The solution to this problem is a 2 step process that has been designed by IT Werks Technologies. It is a proprietary method that empowers clients with:

Better network support services
Cost efficient technology solutions
Amazing response times to incidents

Here is how this model works:

Step 1: Rethink the operating model

The industry of computer services for small businesses operates on a break-fix model. The client calls the network support person when something breaks. This is usually very late and sometimes ends up in the costly upgrades we talked about (by hiring yet another consultant). Another model that exists out there is the one used in enterprise. In the enterprise, network support is carried out by first breaking up the IT team responsible for different departments. Then they focus each team member in a different department which allows for a more proactive solution to the end user.

Computer Support Services and Network Services Solutions

This model can be applied to companies that support small and mid sized businesses. Each small and mid sized company becomes a department (so to speak - as in the enterprise model). This department (small business) can have an individual responsible for the maintenance of the computer network and for the support required.

By using this model, the computer network is under intensive care of a 'professional'. It allows professionals to extend their expertise to small and mid sized businesses. It eliminates the need for hiring a consultant and the high costs associated with it.

Step 2: Create a method of proactive monitoring

Computer Support Services and Network Services Monitor Solution There is a special tool that can be used on each computer in a small business network that records the health of the network at any given time. This tool sends this health information to the professional who is looking after the network and he/she is able to take proactive measures that reduce failure and downtime. Here are a few of the benefits of this tool:

They are able to predict when upgrades are required using graphs and charts recorded from each computer. This allows for proactive maintenance which reduces the constant issues that arise from the computers and network.
They are able to provide the client with detailed reports of the actual network health so there are no surprise costs to the client.
The tool is able to notify the professional when there is an outage via Email and SMS text messages so that the professional can react right away. This way the client doesn't have to 'track down' the computer support professional.

A new Business Model solves the problem

By implementing these two changes, network support becomes hassle free. It allows professionals to provide support for those times when clients really need it without the professional being tied down with freak incidents. This saves the clients money! At IT Werks Technologies, we use this exact model to deliver outstanding computer support and network services. The model is called a Hybrid model and we are the proud developers of this model. Our clients absolutely love that their worry about technology has diminished to such an extent that they can spend more time focused on marketing their own businesses and supporting their clients.

Please call us for pricing. You will be surprised at how cost efficient this caliber of support is.

Add to your favorite Social Bookmarking websites