Three things you must know before hiring a Managed Service Provider (MSP)

An MSP is required to look after your network and hiring the wrong provider to look after your network can result in losses of tens of thousands of dollars each year.

There are 3 areas you should focus on when considering hiring an MSP:

Efficiency: Can the MSP you hire prove that they will be able to increase the efficiency of your network and employees?
Availability: What types of technologies are used to ensure that your network is going to be 'Highly Available'? Can your MSP guarantee that they will know that your server is having a problem the very second it occurs?
Confidentiality: How secure will your systems really be? What types of guarantees do they offer?

After looking at these facts, you should consider other options such as:

Price: Do they have a monthly/hourly fee or can they guarantee that they will increase your efficiency to such a degree that they will justify the cost of hiring them by a percentage of the increase?
What types of support response do they have?

Also In the MSP industry, it is not uncommon to find support responses that range from 4-8 hours. Those that excel however, can offer response times of 15 minutes!

There are a lot of considerations to hiring a MSP. If you would like a better understanding, contact us for a no cost briefing that will outline the best way to identify an excellent MSP. The briefing also describes how a company can add tens of thousands of dollars to their bottom line.

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